Privacy Policy

This Privacy Policy is published in compliance with the UAE Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

By accessing and using the website i.e. https://www.myloanbhai.com/ae including any other media form, media channel, mobile website, or mobile application related or connected thereto and further including any amendments/ modification/ update thereon (hereinafter referred as “Website” ), which is operated and managed by Banqmart Financial Brokers L.L.C. (hereinafter collectively referred to as “Company” ) a limited liability company duly registered and licensed under the applicable laws of the United Arab Emirates. You, the user herein whether registered or not (“User”), expressly consent to the collection, use, and processing of your personal data in accordance with this Privacy Policy.

You further authorize us and our associate partners to contact the User with regards to offers and promotions for their services along with the product which the User has opted for. In addition, we might contact the User to offer promotional offers running on this Website & offers offered by the associated third parties. By registering, the User acknowledges and agrees that the Company may contact the User through email, phone calls, SMS or WhatsApp for the purpose of offering products and services, even if the User is registered with Do Not Disturb (DND), Do Not Call (DNC), or Do Not Call Registry (DNCR).

The Company recognizes the importance of maintaining the confidentiality, integrity, availability, and security of all personal information of our Users, as required under Articles 5 and 21 of the PDPL. This Privacy Policy describes how the Company collects and handles certain information it may collect and/or receive from the User via the use of this Website/ Application. This Privacy Policy applies to current and former User/s. By visiting and/or using this Website, by selling/availing any Financial Products or service by/through the Company, the User agree to this Privacy Policy, and provides informed and explicit consent to the collection and processing of their personal data as required under UAE law.

What we do

We provide customer-centric personal finance advisory services tailored to individual financial needs. Beyond presenting offers, we assess your financial situation and develop structured solutions, including liability settlement, EMI restructuring, and access to suitable personal finance products through authorized banking and financial institutions.

WE DO NOT LEND MONEY IN ANY MANNER NOR GUARANTEE ANY LOAN APPROVAL, SANCTION, OR DISBURSAL OF ANY KIND WHATSOEVER.

This Website is intended for users or prospective applicants seeking loan facilities or related financial assistance. Through this platform, Users can explore available loan options, submit relevant personal and financial information, and receive customized recommendations based on their eligibility. The Website may conduct preliminary eligibility assessments and facilitate the application process. All information collected through this platform is processed in accordance with the UAE Personal Data Protection Law (PDPL) and is used solely to assist Users with loan applications and to enable coordination with authorized financial institutions.

The Workflow

The Website enables Users to explore and apply for loan facilities or related financial assistance based on the information they provide. To access relevant services, Users may be required to submit certain personal, financial, and employment-related details, including but not limited to their full name, monthly income, Mobile Number, Email id, occupation type, employer details, AECB Score, nationality, and place of residence

Based on the information submitted, the Website may present suitable loan options available through the Company’s partner financial institutions. If a User chooses to proceed with a particular loan facility, the Company, either directly or through its authorized representatives, may contact the User through permitted offline channels such as telephone, WhatsApp, or email to request additional information or supporting documentation necessary for further processing and coordination with the relevant financial institution. Submission of such information or documentation is entirely voluntary and subject to the User’s explicit consent.

The Company does not share or submit the User’s personal data to any bank or financial institution without the User’s prior and express authorization. Any personal data or documentation voluntarily provided by the User to the Company or its authorized representatives through any communication channel shall be treated as explicit consent for the Company to share such information with its partner financial institutions solely for the purpose of eligibility assessment and processing the selected loan application.

Documents/ Details we collect

In the Lead form/s, the User is required to provide certain personal, financial, and employment-related information, and may also upload relevant documents, which may include, but are not limited to:

  • First Name
  • Last name
  • Email ID
  • Mobile Number
  • Employer Name
  • Occupation Type
  • Nationality
  • Emirate of Residence
  • Length of Service
  • Monthly EMI (If any)
  • Credit Card Limit (If any)
  • Supporting documents, including but not limited to Emirates ID, salary certificate, and, where applicable, a copy of the AECB Credit Report, etc.

Additional documents or information may be requested at a later stage by the Company or its authorized representatives for purposes of product eligibility assessment or application processing with financial institutions.

The User hereby acknowledges that the liability of the content so uploaded/ submitted shall at all times remain with the user and the user is solely responsible for authentication of the same, and the Company shall not be held liable for any misrepresentation, incorrect information, or document content. The Company will merely Log in the documents so uploaded/ submitted with the respective Bank/ Authority for the sole purpose of Lead fulfilment thereon. The Company is committed towards maintaining the privacy of the User’s data and may process with the uploaded/ submitted content in order to serve the customer with better services.

Furthermore, if the User voluntarily provides any document or personal information to the Company’s sales representatives or agents through any channel, such action shall be treated as explicit and informed consent by the User to share the said information with partner financial institutions for processing the application.

Purposes of collection of the data

The information collected from the User may be used for the following purposes

  • To assess credit product eligibility and provide suitable product recommendations/ report.
  • To administer, improve, and secure the Website.
  • To communicate product information, status updates, and service-related messages.
  • To facilitate the application process in coordination with partner banks and financial institutions.
  • To comply with applicable legal and regulatory obligations.
  • To analyze User behavior, platform usage, and system performance.
  • To offer additional financial products or services from the Company or its affiliates.
  • To send promotional offers, updates, and new feature alerts.
  • To fulfill contractual obligations arising from any User interaction.
  • To perform backend data analysis for service optimization.
  • To allow customer service representatives or sales agents to assist with queries or further documentation.
  • As otherwise provided in this Privacy Policy or as permitted under UAE law.

Data Storage, Security & Retention

The Company shall retain User information and documentation, including any AECB credit report voluntarily submitted, for a period not exceeding two (2) years from the date of submission or such other period as may be required under applicable UAE law. The data may, where necessary and for legitimate business purposes, be disclosed to or shared with the Company’s affiliated entities, including its associated companies and parent company, if any, in accordance with applicable laws and regulations.

All information is stored securely using industry-standard technical and organizational measures, including encryption during transmission and restricted access control, to prevent loss, misuse, unauthorized access, or alteration, subject to compliance with the data minimization and storage limitation principles under UAE law. While the Company undertakes reasonable efforts to safeguard User data, it disclaims liability for any unauthorized access beyond its control.

By using and/or registering at this Website/ Application, User expressly consents the Company (including its representatives, affiliates, and its business partners) to use the content uploaded/ updated/ submitted by the user for the legitimate business purposes of the Company including but not limited KYC documents, Bank details and any other details/ information (photos/image/pdf/any other form of files), in accordance with the UAE PDPL.

Communication & Consent

By using the Website/Application and providing contact details, the User grants informed, explicit, and unambiguous consent to the Company (including its representatives, affiliates, agents and authorized partners) to:

  • contact the User via email, phone call, WhatsApp or SMS for purpose of providing services related to financial products requested or recommended,
  • Share the submitted data with relevant financial institutions for the purpose of evaluating and processing applications,
  • Offer updates, promotions, or feature enhancements from the Company or its verified business partners.

opt-out services

Such communications may be made even if the User’s contact details are listed under any national opt-out services (such as DND/DNC/DNCR) list, in accordance with applicable UAE regulations. However, the User retains the right to withdraw consent at any time by contacting the Company by writing to Banqmartplsupport@banqmart.com or by opting out through communication preferences (e.g., replying “STOP” to WhatsApp messages). The User’s authorization for the above purposes shall remain valid unless and until the User withdraws such consent or deactivates their account on this Website/Application.

Privacy Policy Changes

The Company reserves the right to amend, update, or modify this policy or any other associated policies at any time, at its sole discretion and in accordance with applicable laws and regulations. Any such modifications shall be effective immediately upon being published on the Website. By ticking the consent checkbox prior to submitting their information on the Website, the User acknowledges and agrees that they have read, understood, and accepted the most recent version of all Website policies, including any future updates. The Company is under no obligation to provide individual notice of such changes to Users. It is the User’s responsibility to periodically review the policies available on the Website. Continued use of the Website or submission of information shall constitute deemed acceptance of any revised terms and policies.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We may use session cookies and persistent cookies to enhance the User’s experience and optimize the Website’s performance. Session cookies are temporary cookies that are erased once the User closes the browser or logs out. These cookies may be used by the Company to remember User preferences during a single session, improve navigation, and reduce server processing time. Persistent cookies remain on the User’s device for a longer period and may be used to remember login preferences (such as storing the User’s password if they choose to do so), and to enhance future interactions with the Website. All cookies used on the Company’s Website do not contain any directly personally identifiable information, and are only used for legitimate, specified purposes in accordance with Article 4 and Article 6 of the PDPL. By continuing to use the Website, the User provides consent to the use of cookies, subject to applicable browser settings. The User can manage or disable cookies at any time through their browser settings. Please note that disabling cookies may affect the performance and functionality of the Website. For more information about the use of cookies or to manage your preferences, please refer to the full Cookie Policy available on the Website.

Information Sharing and Disclosure

The Company may share the User’s personal information submitted on this Website with third parties, service providers, or business partners only under lawful bases and subject to appropriate safeguards, and in the following limited and clearly defined circumstances, in accordance with the UAE PDPL:

  • When required or permitted by UAE law, or upon request by a competent regulatory, judicial, or governmental authority, for the purposes of identity verification, national security, prevention or detection of fraud, cyber incidents, criminal investigation, prosecution, or the enforcement of any legal obligation. Such disclosures are made in good faith and based on a legal obligation or legitimate interest.
  • The Company may share personal information within its affiliated entities or group companies and their employees strictly on a need-to-know basis, for the purpose of processing such information on behalf of the Company. In doing so, the Company shall ensure that such recipients comply with this Privacy Policy and implement adequate confidentiality and data protection safeguards in line with PDPL Article 21.
  • The Company may share limited data, including anonymized or aggregated usage data, with trusted third-party platforms such as analytics tools, CRM software providers, and WhatsApp Business API partners, solely for the purposes of service improvement, performance tracking, and communication No personally identifiable data will be disclosed without the User’s explicit consent.
  • In the event that the Company is acquired by, merged with, or undergoes a change of control involving another legal entity, the User’s personal information may be transferred to the successor entity, provided that the successor continues to offer equivalent levels of data protection as mandated under UAE law, and the User is informed of such a transfer.

Security

We employ appropriate technical and organizational security measures at all times to protect the information we collect from the User. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, the User is responsible for maintaining the confidentiality and security of the login credentials and may not provide these credentials to any third party.

Links to Other Websites

There might be affiliates or other sites linked to this Website. Personal information that the User provided to those sites are not our property. These affiliated sites may have different privacy practices, and we encourage the User to read their privacy policies of these websites when the User visits them.

Compliance with Legal and Platform Requirements

The Company processes personal data in accordance with the applicable data protection laws of the United Arab Emirates, including the Federal Decree Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

In addition, where the Company engages with Users through third-party platforms such as WhatsApp or other Meta products, it adheres to Meta’s Business and Messaging Policies, including guidelines relating to data handling, user consent, opt-outs, and transparency. The Company is committed to safeguarding the User’s information in compliance with both regulatory obligations and applicable platform-specific requirements.

Governing Law and Dispute Resolution

This Policy shall be governed by and construed in accordance with the laws of the United Arab Emirates. The courts at Dubai, UAE shall have exclusive jurisdiction in relation to any disputes arising out of or in connection with this Policy.

Contact Us

For any information or clarification regarding the use of personal information or this Privacy Policy, Please contact us at Banqmartplsupport@banqmart.com